Terms & Conditions

POSTAGE

  • Orders are dispatched within 48 hours providing stock availability
  • Orders are sent via Australia Post
  • Orders can only be sent to Australian addresses, we do not ship internationally at this stage

Delivery times will vary depending on your location and please allow extra time during peak periods

EXPRESS POST

Express Post is available please ask for a quote. Please note Australia Post no longer guarantee overnight delivery but will still be quicker than regular post.

PLEASE MAKE SURE YOUR ADDRESS IS CORRECT

Australia Post charges us for any orders that are returned to sender. The cost of this is $12.00 per parcel. If your order is returned back to us due to insufficient/incorrect address details or unclaimed (not picked up for Post Office) this cost will be payable before your order is resent as well as shipping costs to resend. If your order is returned and you wish to cancel instead of having resent the $12.00 RTS fee plus the original shipping cost will be deducted from any refund amount. This will add up to at least $24.95 so please ensure your address details are correct before submitting your order.

By placing an order on our website you are agreeing to our shipping terms. If you are unsure of any of the above information or need to enquire about the delivery of your order please contact us.

ABOUT US

  • We are proudly 100% Australian owned and operated
  • We source products from Australian Suppliers
  • All our fragrances are manufactured in Australia

Our website is a constant work in progress, we add new products as time permits. We are constantly sourcing new products and offering special products for special days such as Mother’s Day, Valentines Day, Christmas etc.

However is there is a product or fragrance you’re after that we don’t have advertised please contact us and we’ll do our best to source it for you.

REFUND POLICY

We have a 14 day refund policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

To start a return you can contact us. If your return is accepted, we’ll send you a return shipping address, items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at Info@orgaswic.com.au

DAMAGES AND ISSUES

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS/NON-REFUNDABLE ITEMS

Unfortunately, we cannot accept returns o sale items or gift cards.

EXCHANGES

The fastest way to ensure you get what you want is to return the product and place a new order for the item you want and accept a credit when you original item is returned.

REFUNDS

We will notify you once we have received and inspected your returned item, and let you know if the refund was approved or not. If approved you’ll be refunded back to your original payment method within 7 business days. Please remember it can take time for your bank or credit card provider to process and post the refund.

CANDLE SAFETY

IT IS VITAL THAT YOU FOLLOW THESE SAFETY TIPS WHEN LIGHTING YOUR CANDLE

  • Never leave your candle burning unattended
  • Keep your candle out of reach of children and pets
  • Never burn your candle on or near anything that may catch fire
  • Be sure your candle is placed on a stable, heat resistant surface
  • Keep burning candles away from drafts, water and moisture
  • Always ensure your wicks are upright and in the middle of the candle. Do not allow the wicks to float to the side as this could lead to the vessels overheating
  • Do not burn your candle for more than 2hrs at a time
  • Do not allow your candle to burn to the very base of the vessel. Cease burning when there is 10mm of solid wax left at the base of the candle
  • Do not touch your burning candle or move it when the wax is liquid

 

Candle Care Instructions

  • Always ensure your candles wicks are trimmed to 5mm before each burn
  • When you first burn your candle, allow the wax to pool evenly to the edge of the vessel. This will ensure an even burn and maximum fragrance delivery every time you use your candle
  • Store your candle in a cool, dry place out of direct sunlight
  • When the candle can no longer be burned remove the residue wax by placing the vessel in hot water. This will soften and lift the remaining wax. Your vessel can now be used for a multitude of purposes in your home.